Esri

  • Enterprise Specialist

    Location US-CA-Redlands
    Job Category
    Technical Support
    Job ID
    2018-9650
  • Overview

    Do you have a unique combination of collaborative, technical, and customer service skills? Leverage your experience with Esri technology in this consultative support role while providing timely, expert assistance to our users by phone, e-mail, and chat. Join the team whose mission is to continue Esri’s long standing commitment of supporting and responding to our user community.

     

    Responsibilities:

    • Provide high-quality technical support to end users of Esri software to effectively diagnose and resolve cases, while making a positive impression
    • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
    • Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including ArcGIS Enterprise, ArcGIS Online, and other related ArcGIS technologies
    • As the Subject Matter Expert, document technical issues via case tracking which involves authoring, technical editing, and publishing of Knowledge Base articles as well as authoritative online content
    • Develop and create documentation used to partner with software development teams to troubleshoot issues and evaluate solutions
    • Interpret user issues to determine or recommend software changes to product engineers
    • Work in other technical areas of software support as customer and business needs require

    Requirements

    • Excellent customer service, troubleshooting, analytical, and problem-solving skills
    • Ability to patiently communicate technical information clearly and concisely
    • Solid understanding of GIS theory and applications
    • 1+ years of experience using Esri software, specifically ArcGIS Enterprise, ArcGIS Online, and mobile applications
    • Expertise in one or more of the following:
      • ArcGIS GeoEvent Server
      • ArcGIS GeoAnalytics Server
      • ArcGIS Image Server
      • ArcGIS Business Analyst Server
      • Location analytics
    • Fluent in English with proficient written and verbal communication abilities
    • Proven record of multitasking while managing time and work load wisely
    • Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment
    • Bachelor’s in GIS, geography, environmental science, computer science, management information systems, or other relevant field, depending on position level (master's preferred)

    Recommended Qualifications: 

     

    • Background in software support or technical customer service with direct end user contact
    • Clear understanding of ArcGIS Enterprise architecture, applications, and functionality
    • Understanding of mobile device/applications use related to GIS
    • Knowledge of Linux, UNIX, and Windows operating systems; geoprocessing; ArcGIS Viewer for Flex; Silverlight; geocoding; caching; AutoCAD; Data Appliance for ArcGIS; geoportal; Tomcat; OGC; iOS; MSD; and/or WMS

     

    #LI-DV1

     

    The Company

    Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

     

    Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

     

    Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

     

    If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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