Esri

  • Business Analyst - Pardot

    Location US-CA-Redlands
    Job Category
    Information Technology
    Job ID
    2018-8209
  • Overview

    Join our dynamic team and work with analysts, developers, and business users to solve key system-related problems and improve existing processes.


    Responsibilities:

    • Collaborate with business colleagues, working directly with the platform to diagnose and resolve technical issues and implement customized applications
    • Provide user story analysis, assessment, and applicable documents needed to enhance custom page layouts, workflows, validation rules, user visibility, custom code (Visualforce or Apex), etc. Coordinate with other teams as needed.
    • Provide business analysis support to design technical solutions to defined business problems
    • Provide a test strategy, conduct IST testing and promote changes through our multi-tier environment 
    • Work on identified user stories as defined and prioritized by business including enabling new features, supporting process updates, maintenance of production-system issues, and developing new tools to support business needs
    • Consider other teams and stakeholders in a shared instance when proposing any solution or making any change
    • Participate actively in Daily Standup, Agile Grooming and other standard meetings 
    • Assist Esri IST in conducting the weekly production deploys, validation, and post-production support to address production defects

    Requirements

    • Minimum of three years of configuration experience in Salesforce.com
    • Minimum of three years of experience in Pardot or an equivalent Marketing Automation System application
    • Salesforce Admin 101 certification, or higher
    • Pardot Specialist certification 
    • Bachelor’s degree in information systems, computer science, business administration or related field, or equivalent relevant work experience
    • Process-driven analysis skills and background in various requirement discovery methods
    • Strong facilitation skills to elicit requirements from various personalities across organization boundaries including senior executives
    • Proven experience in driving consensus across multiple stakeholders
    • Strong verbal and written communication skills to work effectively with clients, team members, and management
    • Understand technical jargon and possess the ability to communicate it in layman’s terms
    • Ability to analyze and document complex business processes

    Recommended Qualifications:

    • Certified Force.com developer, or higher 
    • Experience developing with Apex, Visualforce and SOQL

    The Company

    Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

     

    Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

     

    Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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