• Technical Writer - Cartography

    Location US-CA-Redlands
    Job Category
    ArcGIS Product Engineering
    Job ID
  • Overview

    Join our ArcGIS Pro mapping team and help create, manage, and coordinate help topic content to guide our users in making better maps. You’ll be part of the development team that is responsible for all aspects of mapping and visualization in ArcGIS Pro. This is a rewarding opportunity to describe mapping functionality and advocate for a clear and understandable user story.


    Working within a content management system, you will communicate detailed information with clarity through conceptual writing, workflow steps, and realistic scenarios. You’ll help coordinate the compilation of help topics and associated resources into released publications for inclusion into the ArcGIS Pro help framework and certify the quality and contents of the help system.


    In addition to writing new content for new software functionality, you’ll maintain and improve existing help topics. This includes developing textual and graphical examples of cartographic workflows and processes as well as refining content to adhere to our style guide. You’ll participate in user experience design reviews and advocate for clarity and user comprehension. You’ll work with other authors to present a consistent message across the application. This may include technical review and editing, depending on your level of experience.


    We are currently working on our next release of ArcGIS Pro, so now is a great time to add your writing skills to a diverse team of engineers and developers committed to delivering a host of innovative cartographic authoring tools.



    • Understand the current state of mapping functionality in ArcGIS Pro by working with developers and other product engineers and through ad hoc and holistic testing
    • Write and maintain conceptual and workflow documentation outlining the functionality of the mapping team by writing new content and updating and maintaining existing content
    • Build and maintain relevant and interesting scenarios and graphic examples
    • Certify help documentation on different platforms prior to release
    • Participate in team design reviews and advocate for clear and understandable workflows


    • Excellent written and verbal communication, presentation, and interpersonal skills
    • Demonstrable capabilities in technical writing
    • Familiarity with Esri’s ArcGIS platform or other GIS products
    • Familiarity with graphics applications such as Adobe Creative Cloud, or similar
    • Bachelor’s or master’s in technical writing, journalism, cartography, GIS, geography, or related field 

    Recommended Qualifications:

    • Experience writing in a content management system
    • Foreign language, or experience writing for a global audience
    • Experience writing for accessibility
    • Familiarity with Python or other scripting language


    PORTFOLIO SUBMISSION: We're looking for technical writers who understand cartography and we want to see your work! Applications must be accompanied by examples of technical writing, and optionally an electronic portfolio of original map or related cartographic work. Please provide a link to writing samples and your portfolio as part of your resume.




    The Company

    Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.


    Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.


    Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


    If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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