Esri, Inc.

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Technical Consultant - Emergency Response

Technical Consultant - Emergency Response

Job Category 
Professional Services and Consulting
Job ID 

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Are you up to the challenge of being in a highly visible role, where you’ll function as both a technical expert and a strategic business consultant supporting public safety agencies throughout the United States and abroad? We’re looking for people with hands-on experience, collaboration skills, and strong technical know-how, especially in GIS, who also understand the critical mission and unique challenges of the current public safety environment. Use these talents to help both new customers and seasoned users within the public safety sector develop best practices for implementing our platform to realize their vision and drive toward their goals. You’ll become a customer’s trusted advisor at Esri while also interfacing with Esri staff and technology partners



  • Be a thought leader: Advise customers regarding innovative solutions using Esri technology and content to help them make better decisions. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies.
  • Understand our customers and know their business: Help foster a sense of community among industry and public sector leaders in public safety including emergency management, disaster response, urban and wildland fire, law enforcement, special event and tactical event planning and response, data fusion, and intelligence sharing. Be familiar with the overall mission and operations of public safety agencies, including knowledge of common goals and initiatives, procurement cycles, and business processes.
  • Engage with our customers: Discover the value of location within customer workflows and drive substantial return on their investment in our platform and services by creating outstanding proposals and winning work with strategic customers. Engage, collaborate, and facilitate with public safety customers and external teams and stakeholders such as federal, state, and local law enforcement partners, fire service, emergency management agencies, and public health.
  • Develop and grow business: Provide business development support toward technology and implementation patterns with new and existing customers. Collaborate with Esri’s practice managers and marketing and sales teams to develop new business and be part of actively shaping the future of public safety through your work on cutting-edge projects and technology trends such as real-time GIS, big data analytics, geoanalytics, open data.
  • Effectively manage complex technology projects and programs: Use your consulting and project management skills to lead virtual teams during all phases of implementation including requirements, analysis, design, build/configuration, and deployment. Manage scope, schedule, and budget to provide our customers and strategic partners with meaningful solutions.


  • 1-3 years of experience designing, implementing, and/or administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, server, and online) for public safety organizations
  • Ability to clearly communicate technical ideas, whether to other technical peers or non-technical project managers or customers
  • Demonstrable ability to evaluate and translate a customer’s business goals, objectives, and strategies into technical plans and solutions
  • Be self-motivated, a proactive problem solver, team-oriented, and creative
  • Exceptional interpersonal, written/verbal communication, multi-tasking, and presentation skills
  • Entrepreneurial attitude and willingness to learn — you must thrive in a dynamic cross-functional team environment
  • Bachelor’s or master’s in geography, computer science, criminal justice, GIS, or a related field, depending on position level 

Recommended Qualifications

  • Knowledge and experience with software engineering and/or robust application development principles and practices
  • Experience with ArcGIS, location-based services, geo-enabled apps, spatial analytics, or similar geospatial technology
  • Experience with current technology implementation patterns including service oriented and cloud

The Company

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.


Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.


Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.