Esri

  • Customer Service Support Representative

    Location US-CA-Redlands
    Job Category
    Customer Service
    Job ID
    2018-7707
  • Overview

    Are you outgoing, organized, and a good communicator? Join our Customer Service group to provide clerical support to the team. Use your strong people skills and desire to help others to support various clerical functions that will assist the team in managing specific data in regards to customer accounts as well as helping with follow up. This is a great opportunity to learn all aspects of the organization in order to move forward to the next level of opportunity.

      

    Responsibilities:

    • Manage a high volume of incoming e-mail correspondence and take appropriate and timely action
    • Responsible for assisting Customer Service Reps with clerical responsibilities in regards to customer orders and software maintenance follow-up
    • Analyze data and demonstrate expertise regarding creating and updating customer Esri Account Profiles insuring they are complete and accurate
    • Learn all support roles to offer back-up coverage when needed

    Requirements

    • 1+ years of experience working in a professional office environment
    • Ability to follow written and verbal instructions
    • Effective written and verbal communication skills, especially with e-mail and telephone
    • Ability to work independently as well as in a team setting
    • Extremely detail oriented with excellent organizational and interpersonal skills
    • Knowledge of Microsoft Office applications (Word, Excel, Outlook)
    • Minimum typing speed of 25 wpm
    • High school diploma or equivalent 

    Recommended Qualifications:

    • Applicable college coursework or degree

    The Company

    Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

     

    Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

     

    Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

     

    If you need a reasonable accommodation for any part of the employment process, please email humanresources@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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