Esri, Inc.

Returning Candidate?

Technical Writer - ArcGIS Hub

Technical Writer - ArcGIS Hub

Job Category 
ArcGIS Product Engineering
Job ID 

More information about this job


Blend your passion for writing and interest in technology to advance the documentation of ArcGIS Hub. In this position, you'll make our users successful by reviewing and updating technical content in our documentation. You’ll study design documents, interact with core developers and product engineers, and test software. ArcGIS Hub provides a two-way engagement platform to connect governments and citizens, and you can help users maximize its potential.


  • Define and organize ArcGIS Hub documentation information architecture 
  • Produce and update foundational documentation for ArcGIS Hub audiences
  • Maintain and update publication baselines to reflect updated content
  • Update and test existing tutorials and lessons 
  • Identify and troubleshoot issues as they arise during publication processes
  • Manage and streamline documentation build processes and content availability
  • Collaborate with various partners, including subject matter experts and authors from development teams, to edit and create technical documentation 
  • Establish and define customer requirements; translate them into potential product improvements and new software designs


  • Experience with design and production of learning materials, such as tutorials, guides, games, or instructional videos
  • Experience with industry-standard technologies, such as HTML, CSS, XML
  • Excellent written and verbal communication skills
  • Ability to work independently in a fast-paced and dynamic environment
  • Bachelor’s or higher in a field related to technical writing or communications, or related field

Recommended Qualifications:

  • Knowledge of core GIS concepts 
  • ArcGIS software experience, especially with ArcGIS Online
  • Project management skills
  • Experience with content management system applications, such as SDL Trisoft (LiveContent) and GitHub

The Company

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.


Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.


Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.