Esri, Inc.

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International Premium Support Business Lead

International Premium Support Business Lead

Location 
US-CA-Redlands
Job Category 
Technical Support
Job ID 
2017-7515

More information about this job

Overview

Coordinate and collaborate with other international teams in maintaining an up-to-date service opportunity pipeline and current contact information. In this role, you will have the opportunity to undertake a variety of administrative and program coordination tasks across multiple areas including service opportunity pipeline management, Premium Support program evangelism, and service marketing campaigns as well as carrying out important service business development activities. Building a strong communication network with the distributor's sales staff and assisting in drafting services proposals promoting Premium Support to reginal international customers are keys to success in this role.


Responsibilities:

  • Manage multiple service opportunities and timelines at once across multiple verticals
  • Work autonomously and act as a lead for advanced support opportunities
  • Conduct day-to-day tactical functions such as identifying new Premium Support opportunities and tracking pending service quotations and premium account renewals
  • Understand international service operation including specific service opportunities, international landscape, and business trends for better service delivery and improved customer satisfaction
  • Work with the international team to acquire knowledge about key opportunities and use them to propose the appropriate service package
  • Liaise with other team members for the development and maintenance of customers' profiles specific for the service organization
  • Edit and update all materials focusing on service business development, including internal service dashboards. websites, intranet, product plans, email alerts, and brochures
  • Collaborate with other members of staff towards better execution of company’s plans and business development activities
  • Engage proactively with various teams including online support resources, Professional Services, and international distributors
  • Work with management to determine program metrics and how to measure against objectives to gauge success

Requirements

  • Superior account management skills and working experience in business development or service marketing fields
  • Good knowledge about marketing principles and client development in a professional service industry setting
  • Ability to interact with external and internal clients professionally
  • Demonstrate excellent presentation skills to internal and external senior management
  • Exceptional written and verbal communication skills in high pressure situations
  • Ability to multi-task and prioritize job requirements as well as strong organizational skills
  • Ability to travel up to 25% of time
  • Ability to simultaneously prioritize, manage, and overcome new challenges
  • Ability to work and interact with members of staff at various levels in the organization
  • Ability to arrive fast at workable decisions and to adapt self to any working condition
  • Bachelor’s in business administration, computer science, public relations, marketing, or other relevant field

Recommended Qualifications:

  • 2+ years of experience in account management and customer support 
  • 2+ years of experience interfacing with product development, sales, marketing, and professional services

The Company

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

 

Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

 

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.