Oversee Service Desk and Computer Support staff to provide exceptional technical assistance across our global enterprise. You will manage, track, and coordinate all aspects of IT service desk, computer hardware, and desktop software support. You will also be responsible for planning, designing, and implementing organizational improvements for this key team.
This is a hands-on technical management role that is action- and solution-oriented with an emphasis on collaboration across the organization to ensure IT is enabling Esri to meet its business goals. You will manage and develop a staff of 30+ technicians to provide consistently high levels of customer service.
Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.
Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.