• CRM Business Analyst

    Location US-CA-Redlands
    Job Category
    Business Development
    Job ID
  • Overview

    Global Business Development is a fast-growing division and in need of a Salesforce business analyst. As an analyst on the CRM team, you will identify and address business requirements as well as work with Salesforce users and other corporate stakeholders to understand and help realize gaps and opportunities for improvement. This position requires strong technical aptitude, problem-solving skills, attention to detail, positive professional attitude, and the ability to work in a matrixed team environment.


    • Understand customer needs. Work with stakeholders to gather, understand, and define business requirements.
    • Solve business problems. Develop user stories and process flows to support the design and development of Salesforce solutions for our customers.
    • Collaboration is key. Work collaboratively with team members to design a solution that will meet our customers’ business requirements.
    • Implement solutions. Identify and define user stories to support the development of solutions that leverage the Salesforce platform and AppExchange products or other cloud/enterprise-based technologies.
    • Validation is important. Work with developers to test and verify that solutions will meet business requirements.
    • Engage regularly. Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training.


    • 3+ years of hands-on experience using Salesforce CRM to develop client or business solutions, configurations (including workflows), validation rules, and security management
    • History applying analytical and problem-solving skills in a fast-paced environment, setting priorities, planning, and independently executing tasks in a structured manner
    • Strong presentation and verbal and written communication skills with ability to tailor communication style based on audience
    • Ability to prioritize multiple tasks and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment
    • Proficient in Microsoft Word, Excel, PowerPoint, and Visio or Lucid Charts
    • Bachelor's in business, computer science, or a related field

    Recommended Qualifications:

    • Salesforce admin certification
    • Prior sales and/or marketing experience, preferably supporting a global enterprise sales organization through process and application improvements
    • Complex problem-solving experience soliciting, gathering, and analyzing user input and requirements to document user stories and create process flow diagrams
    • Experience leveraging and configuring AppExchange products to develop a solution
    • Experience implementing Salesforce through the full software development life cycle
    • Knowledge of Agile methodologies

    The Company

    Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

    Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

    Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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