• Web Accessibility Manager

    Location US-CA-Redlands
    Job Category
    Job ID
  • Overview

    Ensure the compliance of Esri's content accessibility by assisting in assessing the current state; crafting a proposed strategy; and executing, monitoring, and administering relevant policies, procedures, and laws. You will support the establishment of protocols and processes for organizing and maintaining Esri-wide accessibility related standards; respond to customer requests; and provide data on activities, goals, and initiatives. You will influence, drive, socialize, and govern Esri's accessibility strategy across stakeholders who strive to deliver inclusive products across digital platforms.



    • Develop, drive, socialize, and continuously improve content accessibility strategy
    • Craft and roll out scalable processes to support compliance with established standards
    • Support development of digital products
    • Develop procedures, VPATs to respond to external inquiries regarding the accessibility of electronic and information technology
    • Identify and collaborate with various stakeholders to create and maintain workflow guidelines for all aspects of content accessibility
    • Provide training to staff to ensure they understand the importance of accessibility and ways to incorporate in delivery lifecycle
    • Be the resident expert of evolving industry guidelines and digital standards and how they impact our content authoring, content production, and delivery operations
    • Measure quality and consistency standards through metrics
    • Create and implement content accessibility workflows in an agile way
    • Support involved cross-functional teams to anticipate and provide compelling information to make tradeoffs and balance the business and technical needs
    • Utilize clearly defined standards, methods, and procedures for inspecting, testing, and evaluating the usability of products with assistive technologies and collaborate with engineers to identify, reproduce, prioritize, and document defects


    • 5-7 years of relevant work experience
    • In-depth knowledge of accessibility-related guidelines and standards including ADA, WCAG, ADAAG, AODA, DDA, European Accessibility Act, and ARIA implementation
    • Deep knowledge of WCAG 2.0 and Section 508, a good understanding of accessibility and usability for disabled people, and experience with devices and building accessible web products.
    • Previous web development experience for public facing pages
    • Project management skills, strong problem-solving skills to recommend solutions, ability to roll out large-scale operational projects
    • Excellent and effective communication skills; ability to interact with stakeholders from all levels of a complex organization
    • Ability to build relationships and influence stakeholders
    • Familiarity working with design and front end teams building web, mobile, and touch experiences
    • Bachelor’s in publishing or compliance-related focus, computer science, human factors engineering, UX/ UI educational backgrounds

    Recommended Qualifications:

    • Experience with legal and contractual lifecycle
    • Prior experience in digital publishing and compliance management


    The Company

    Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.


    Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.


    Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


    If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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