• Resource Management Specialist - Professional Services

    Location US-CA-Redlands
    Job Category
    Professional Services and Consulting
    Job ID
  • Overview

    As the world leader in GIS technology, Esri mapping and spatial analytics software helps our customers solve problems across all sectors of business and government. Our Professional Services Division is the consulting and implementation arm of the company. We break ground in new markets, push the technology envelope, and ultimately deliver transformational solutions to high profile clients worldwide.


    Our mission for the Resource Management Office is to optimize deployment of our workforce by assigning our professionals to roles that satisfy the needs of our customers, develop our team members, and build the core capabilities of our practice.


    As a member of the Resource Management Office, you are first and foremost a team player who works across different functional and technical groups seamlessly. You are a detail oriented, self-starter who thrives on being a part of the business and can connect the talent of staff to the requirements of projects.




    Work collaboratively with project and line managers to:


    Satisfy the needs of our customers by

    • Effectively and efficiently coordinating engagement staffing by gaining knowledge of Esri’s consulting capabilities and related technologies, including learning Esri’s PSA systems, as well as a detailed understanding of our services engagement principles, requirements, and methodologies
    • Facilitating resource staffing and interlock status meetings
    • Fulfilling project staffing requests to ensure the right staff assignments are coordinated within effective timeframes
    • Supporting workload balancing, prioritization, resource scheduling, and integration of resources into multiple projects to maintain optimal utilization
    • Monitoring weekly resource reporting on future staffing needs, availability (or bench) reporting, variance reports, and similar metrics

    Develop team members by

    • Identifying skill gaps and requirements to drive internal staff training and development plans
    • Identifying step-up opportunities within projects that allow staff to grow the skills taught among courses and job shadowing

    Build the core capabilities of our practice by

    • Sustaining a collective awareness and adoption of resource management best practices
    • Analyzing data from standard reporting process to develop specialized reports on resource needs, staffing conflicts, and over allocations
    • Reviewing and recommending modifications to internal processes as needed for project control, operations review, and Professional Services support


    • 3+ years of experience in resource management or project management in a complex, ERP environment
    • Experience working with a progressive and evolving technology services organization
    • Ability to present ideas, verbally and in writing, in a convincing and logical manner
    • Ability to listen well and collaborate effectively
    • Ability to balance priorities with sound judgment in a constantly evolving business environment
    • Familiarity with Professional Services automation systems such as Kimble, Salesforce, SAP, KeyedIn, and Financial Force
    • US citizenship and ability and willingness to obtain a security clearance
    • Bachelor's or mater's in business administration, communications, information systems, or similar field

    Recommended Qualifications:

    • Resource Management Certified Professional (RMCP)
    • Certificate associated with human capital management, change management, or project management

    The Company

    Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.


    Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.


    Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


    If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

    Sound interesting?

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed